Manager Outstations: Kenya Airways Jobs

Kenya Airways prides itself in being the Pride of Africa. We fly to thirty six destinations worldwide, most of them being in Africa. We have recently expanded our fleet with the acquisition of four modern Boeing aircraft in the 777 series. At Kenya Airways we believe that our greatest asset is our people.

When you join Kenya Airways we provide you with training, the systems and tools you require to perform and best of all, an environment that will enable you achieve your full potential.

Brief Description

To ensure the safe, secure & cost effective service delivery of ground handling services in compliance with regulatory requirements and company policies in the all the airports with the exception of Nairobi and Mombasa. Through the management of the outstation managers, drive the delivery of high customer service. Establish our ground handling strategy for the network and drive with supply chain cost effective ground handling agreements

Detailed Description

Ensure that a Risk Management process is applied throughout the Kenya Airways ground operations around the network. Any process change or initiative that could have impact on safety or security should equally be Risk assessed.
Contribute to the definition and development of the Kenya Airways standard level agreements with our Ground Handling services providers.
Manage and ensure the development and training of the outstations managers.
Ensure the consistent and cost effective delivery of ground handling services to agreed scope and standards.
Ensure that Local working practices adequately apply company policies principle and prevent corruption in the workplace.
Plan and support efficient station opening in accordance to company policy.
Coordinate stations’ activities with the various Kenya Airways stakeholders and promote the JKIA hub support throughout the network.
Ensure participation of all KQ station’s management in the deliberations of their Airline Operators Committee.
Work closely with Regional General Managers, Area/Country Managers to identify new revenue and cost saving opportunities at all airports.
Job Requirements

Knowledge, Skills, Experience

University Degree or relevant professional qualification.
Management role of 3 years in the airline industry and preferably in Customer Service.
Financial awareness.
Process oriented.
Experienced planning and managing extensive human and materiel resources.
Competencies

Leadership.
Results orientated.
Service focused.
Analytical & objective approach.
Communications/interpersonal skills
An example of honesty and integrity in the company.
Additional Details

Measuring / reporting compliance with SLA defined standards
Customer satisfaction
Handling / resolution of complaints
OTP and various Out stations airports KPI.
Budgetary control
Minimum Training & Qualifications

Airside Safety Training (Function 5 as described in training matrix AHM 611)
Risk Management
Station / Ground Handling Management (IATA) or equivalent experience.
Dangerous Goods Cat 9
Aviation Security Awareness
Closing Date: 12-Mar-2010

Grade: H13

How To Apply

Visit the Kenya Airways Career Website here to apply for this position